If you bought product from Dealers, Distributors & Wholesalers –
All products that are bought from above sources should be returned to the respective places of purchase. You have to adhere to the Terms & Conditions set forth by the place of purchase in addition to the following Terms & conditions of Herbal Destination that are given below for our e-Commerce customers.
If you bought product on Herbal Destination Web site –
Our guarantee includes your ability to return any of our products within 30 days from the date you receive product from our warehouse. On any un-opened boxes we will refund 100% of your cost of product, incl Shipping & Handling costs. The customer is responsible for paying shipping charges back to our locations. Once the product is received at our end, credits will be issued to the credit card (for On-line purchases) in one week and for all other forms of payments in 15 days.
On opened box products, we might take returns on a case by case basis. The decision will be at our discretion. In addition to above terms of return, we may charge up to 15% re-stocking fee on all open boxes.
Procedure for a return –
-Product Number & Description
-Reason for return
Once we receive this information we will respond within 48 hours (might be longer if the request is sent on weekend or holidays). You will receive a Return Authorization Number (RMA #) through email. It is important that you include this RMA# on all returns. When you are ready to ship the product back to us, please include
-Copy of your Invoice
-Return Authorization Number (RMA #)
And ship product to –
Attn: Returns Department
80 Orville Drive, #100,
Bohemia, NY 11716, USA
Please make sure that adequate packaging material is used. We have a right to refuse your shipment if inadequate packing material is used and product comes damaged or crushed. The RMA # issued above will be valid for 30 days. We need to receive the product by that time or you may have to send a new request for a new RMA #.